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Jewellery Care

We take the utmost care in ensuring that your product reaches you in the most perfect condition. But it doesn’t stop there, Dust, daily wear, weather conditions all attempt to minimise the brilliance and radiance of the jewels; so there are steps that must be taken to ensure that care is taken in maintaining your beautiful jewellery to keep it intact.

In doing so please read the following information outlining how to maintain and preserve your new jewellery.

It is always advisable to clean jewellery with nothing stronger than mild soapy water and a very soft brush – you can use a soft toothbrush. Porus gemstones and pearls only need to be washed in lukewarm water.

Jewellery should always be protected and stored in a fabric orientated jewellery box.

Please take care that jewellery is not dropped or scratched.

When applying scents, lotions, washing your face always remove your jewellery prior to this or to be even safer, put your jewellery on last – after you have dressed.


In handling crystal jewellery, it is important to wear cotton gloves to avoid leaving finger prints. Crystal jewellery should be polished carefully using a soft cloth (lint free). Please avoid contact with water, and various cleaning products. Also avoid contact with harsh abrasive materials


When cleaning pearls, you can use soft lint free cloth to clean them. Many jewellers may advise that you can hand clean in lukewarm water, but we advise against this. This is as in general, oil that naturally comes from your own skin can help maintain the shine given from the pearl. Please make sure that you avoid rough materials, glass and window cleaners. Please store your pearl jewellery separately from other metal jewellery to avoid scratching. Never clean pearls in an ultrasonic cleaner as this could potentially shatter the pearl.

Sterling Silver

Silver is a metal that is common to tarnish, however the more regularly worn the less it will tarnish. Silver should be cleaned regularly using a soft lint free cloth and can be cleaned in warm soapy water but please make sure it is rinsed and dried properly.  Also ensure that silver is polished with a soft cloth.

Like gold, silver is susceptible to damage by chlorine and you should avoid wearing silver jewellery when using chlorine or bleach.

As with all fine things in life, you should take care to protect your jewellery and always store in a jewellery box, taking care not to drop, bash or scratch.

We offer a cleaning service for our fine jewellery. Please contact a Personal Shopper for more information.


It is common knowledge that diamonds are extremely hard however they are still prone to chipping and damage. A diamond can also be scratched with a diamond so it is advisable to treat the item with care.

Please store your beautiful jewellery in a jewellery box ensuring that your diamonds are stored separately. Your diamonds can be cleaned with warm soapy liquid and a soft toothbrush. Please ensure the diamond is rinsed thoroughly and that there is no soapy residue thereafter.

Within eternity rings, because the precious stones are set all around the ring, they are liable to damage, the stones and stone settings can be easily damaged when working with your hands or engaging in some sort of activity. Please do not expose your ring to the risk of damage – it is wise not to wear them when engaging in such activities

Gold Jewellery

Gold jewellery unlike Silver jewellery does not tarnish, although it is still important to look after it. The higher the carat, the softer the metal – generally we mainly use 9ct and 18ct gold. 18ct is softer so has to be taken care of more especially as it is less resistant to scratches than 9ct. 

In order to maintain its resilience, Gold should be cleaned regularly using a soft lint free cloth.

As gold is very soft material, gold can be easily damaged by chlorine. Please avoid wearing Gold when in a swimming pool, or using chlorine or bleach or in a hot tub. Gold Jewellery should always be stored in a jewellery box to ensure it is taken care of.


Platinum should be cleaned with a mild soapy water solution using a soft brush.

It is suitable to be worn all of the time. It is important to take care of it and to avoid it from scratching. Over time platinum jewellery develops a natural tarnish produced by oxidization but this can be easily polished


Gemstones are rated on a level of hardness based on the Mohs scale.  On this measurement scale, The higher the scale the harder the stone and lower the stone the weaker. 

It is important to take note of this as those on a lower moh scale are susceptible to damage such as chipping and scratching and even breaking.  It is also important to ensure that porous gemstones including pearl, opal, emerald, turquoise, amber, coral and onyx are looked after appropriately as they can be easily damaged, defaced also stained by liquids, creams, and oils, so it is important to avoid these.  In the heat, porous gemstones are exposed to the risk of damage so it is important to consider wearing these when the weather is hot.

Porous stones can be washed carefully in lukewarm water with a soft lint free cloth.  Gemstones at 7 and above on the Mohs scale can be cleaned with warm water, a touch of mild detergent and a soft brush. For gemstones less than 7, swap the soft brush for a soft cloth.

The gemstones rose and smoky quartz, beryl, citrine, amethyst, ametrine, aquamarine, aventurine and kunzite are susceptible to damage by chemicals, water and sunlight – which can reduce their colour.

For Emeralds: Do not clean in an ultrasound cleaner as this will hugely impact the appearance of the stone.  Do not treat emeralds with fine oil to reduce the appearance of inclusions